How to Order

TechXtend Canada offers many ways to place your orders. Choose the method below that is most convenient for you:

  1. Order online at http://www.techxtend.ca
  2. Phone your order into our Sales department at (888) 423-2700, Monday through Friday, 8:30am - 6:00pm EST.
  3. Mail* your order to:
    TechXtend Canada
    Attn: Order Dept.
    3330 Ridgeway Drive, Unit 10
    Mississauga, Ontario, Canada, L5L 5Z9
  4. Fax* your order to (905) 828-4342.

* Be sure to include your name, address, telephone number and any details with your order.

Can I purchase without an Email Address?

In order to shop at TechXtend, you must provide us with an e-mail address. This address is used to establish a unique account with us.

If you do not have an email address but do have internet access, there are several free online e-mail services available. If you set up a free e-mail account, you may use that address to register with our store.

How do I purchase Online?

In order to purchase online, you must first have a secure browser such as Microsoft Internet Explorer or Mozilla Firefox installed on your machine.

From any of our pages where you see a product there will be an ADD TO CART button or shopping cart icon next to the listing. Use either of these buttons to add the product to your cart. Items will remain in your shopping cart for the duration of your visit until you are ready to check out.

Billing information will not be required until the order is finalized! Browse and shop around as long as you like. You are not obligated to buy any products that you have added to your cart.

When you are ready to buy, simply click the CHECK OUT button on the shopping cart page to be taken to the secure section of our Web site. Once your payment and shipping information has been verified, the order will be submitted for processing.

How do I register?

While you may shop around and add items to your shopping cart without being a registered shopper, in order to complete a purchase with TechXtend, we require that you register with our store.

Registering ensures that we have all the necessary information we need to maintain your account and upon future visits to our site will simplify the ordering process for you.

To register, simply proceed with the ordering process and upon checking out you will be asked to log in. Follow the instructions for new shoppers, submitting only your e-mail address at this point, and you will automatically be taken through the registration process.

Within minutes you will be an official TechXtend shopper!

Why are there 2 (or more) copies of a product in my basket?

There are two reasons why your shopping cart may contain more than one copy of the same item.

  • You may have already placed the item in your cart on a previous visit to our store. Remember, once you log in, our servers temporarily retain your account information. Therefore, if you added any items on a recent visit but did not complete the order, those items will still be in your cart.
  • The product may have been submitted more than once when you added it to your cart. Accidental double-clicks or holding the mouse button down just a second too long could result in duplicates.

To correct this, simply click the X to delete item from shopping cart next to the unwanted item to delete it from your cart before finalizing the order.

Why is my Credit Card being rejected?

To ensure the highest level of security, TechXtend uses a ranking system which takes into account a series of risk factors to determine credit card approval. As long as your final score does not exceed our limitations, your credit card should be approved.

Please verify that your card has not been rejected for any of the following reasons:

  • The credit card number was typed incorrectly
  • The credit card has expired
  • The billing address of your credit card does not match the billing address on your account

If you still cannot figure out why your credit card was refused, you may wish to contact the issuing credit card company to determine if there are any problems with your account or contact our Customer Service department at (888) 423-2700, Monday through Friday, 8:30am - 6:00pm EST.

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Company Address 3330 Ridgeway Drive
Unit 10
Mississauga, ON L5L 5Z9
Company Phone 888.423.2700
Company Email salesasst@techxtend.ca
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